Subject: Testing service inquiry - specimen submission from South Korea

Dear Laboratory Team,

I would like to inquire about [test name] for a person residing in South Korea. Before sharing personal records or collecting a specimen, could you clarify:

1. Do you accept specimens from South Korea? Is a physician's order required?
2. What does this test measure, and is the report intended for clinical use or research only?
3. Which specimen, collection kit and quantity are required? Can collection be performed at home, or must it be done by a healthcare professional?
4. What packaging, storage, transport and international shipping requirements apply? Do you supply the kit and approved shipping instructions?
5. What is the total cost, including the kit, analysis, shipping and possible repeat collection? What cancellation or refund terms apply?
6. What is the expected turnaround time? How is the report delivered, in which language, and to whom?
7. Is professional interpretation available? If AI is used, what is its role and how are findings reviewed?
8. What secure channel and consent process should be used for any personal information? How are specimens and data retained or disposed of?

Thank you for your guidance.

Kind regards,
[Your name]

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General inquiry template from JBC Institute of Life Science.
Edit before use. Not sent automatically. This does not establish eligibility or a laboratory partnership. Confirm the laboratory's official secure channel before sharing sensitive records.